This policy explains how we deliver our products. Digital products are sent by email, and physical items are sent by courier or post. Your rights to cancel and return an order are set out in our Refund policy.
1. Digital products
Our digital products are supplier lists, supplier bundles and guides, and the logins and invitations for the Reseller Toolkit and Private FastTrack Formula Access. We deliver them by email to the address you enter at checkout, as a download or access link, straight after payment. Your links also show on the page you see after paying. Digital products have no delivery charge, nothing is shipped and they do not go through customs. They are available to buyers in every country our store sells to.
Please check your email address before you pay. If your email has not arrived, look in your spam, junk and promotions folders. If you still cannot find it, email support@vintedresells.com with your order number. You can also use Find my order to have your links sent again straight away. We resend your items within 24 hours of your email, and if we cannot get them to you, we refund you in full. If a link or file does not work, tell us and we will fix it or send you a new one.
2. Physical items and kits
Our physical products are the Starter Stock Box, the Full Starter Kit, the Expert Reselling Kit and the Designer Wallet and Bag Bundle. In a kit, the physical items are shipped to your delivery address, and the supplier lists and other digital items arrive by email after payment. If an order has both digital and physical items, the digital items arrive by email and the physical items are shipped separately.
3. Free Mystery Boxes
While the offer is shown on our store, orders of $70 or more after discounts come with one free Mystery Box of vintage clothing, and orders of $200 or more with three. In the UK we post them free. Outside the UK, you can add the postage at checkout ($19.99) to have them sent. A free Mystery Box has no cash value, its contents vary, and it is not covered by the 90 day support promise. If you return a paid order for a refund, please return any free Mystery Box that came with it, unused.
4. Delivery options and charges
These charges apply to physical items only:
- UK Standard: free.
- UK Express: $9.99.
- Other countries we deliver to, including the EU: $19.99 flat rate.
We do not deliver physical items to every country, and we do not currently deliver them to Russia, Belarus, Cuba, Iran, North Korea or Syria. Checkout shows whether we deliver to your address, with the delivery option and charge, before you pay.
5. Dispatch and delivery times
We aim to dispatch physical orders within 2 working days of payment. Working days are Monday to Friday, excluding bank holidays in England and Wales. After dispatch:
- UK Standard usually arrives in 2 to 3 working days;
- UK Express usually arrives in 1 to 2 working days;
- international delivery usually arrives in 3 to 5 working days.
These times are estimates, not fixed delivery dates or guarantees, except where the law says otherwise. Customs and local carriers can add time to international orders.
Under UK consumer law, unless we agreed a different time, we must deliver without undue delay and within 30 days of your order. If we do not, you can ask us to deliver within a reasonable extra time, and if we still do not deliver, you can cancel and get a refund.
6. Tracking
We provide tracking where the carrier offers it. When your order is dispatched, we email you any tracking details so you can follow your parcel.
7. International orders, customs and taxes
Parcels sent outside the UK may be charged import duties, taxes or customs fees in the destination country. These are set by local authorities, are not included in our prices or our delivery charge, and are your responsibility. Customs checks can also delay a parcel.
8. Address problems and failed delivery
Please check your delivery address carefully at checkout. If it is wrong or incomplete, tell us as soon as you can and we will try to correct it before dispatch. If a parcel is returned to us because of an address problem or because it was not collected from the carrier, we will contact you to arrange delivery to the correct address.
9. Late, lost or damaged parcels
Your parcel stays at our risk until it is delivered to you or to someone you have named to receive it. From then on, it is your responsibility.
If your parcel has not arrived once the delivery time above has passed, email us and we will check with the carrier and put it right, by sending a replacement or refunding you, whichever you prefer.
If a parcel arrives damaged, or we send the wrong item, email us with photos and follow the steps in our Refund policy. We pay for returning it. It helps if you tell us within 14 days of delivery so we can claim from the carrier, but this does not limit your legal rights.
10. Questions about delivery
Email support@vintedresells.com with your order number. We aim to reply within 2 working days.