This policy explains how to cancel an order, return physical items and get a refund. It forms part of our Terms of service and never reduces your legal rights as a consumer.
1. Who we are and what we sell
Vinted Resells is run by Vinted Resells Ltd, a company registered in England and Wales (company number 16344052, VAT number GB516424310). Our registered office is 66 Paul Street, London, EC2A 4NA, United Kingdom.
Our digital products are supplier lists, supplier bundles and guides. The Reseller Toolkit gives you one month of access to our AI tools. Lifetime Support Access is a paid support service. Private FastTrack Formula Access, which we may offer you straight after checkout, is paid access to our private community.
Our physical products are the Starter Stock Box, the Full Starter Kit, the Expert Reselling Kit and the Designer Wallet and Bag Bundle. The Full Starter Kit combines physical stock with digital supplier lists. The Expert Reselling Kit combines physical stock with every supplier list on sale on the day you order, extra digital items and one 30 minute sourcing call. The Designer Wallet and Bag Bundle combines a digital supplier list with the designer items described on its page, which we post to you.
2. Digital content and your right to cancel
We supply digital content, including the supplier lists, guides and other digital items in our kits, by email after payment. Before you pay, the line under the pay button says that by paying you ask us to send your digital items straight away and that your right to cancel them ends once they are sent. We keep that wording with your order. This is allowed by regulation 37 of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Your order confirmation email confirms it.
Once supply has begun with your request and acknowledgement, digital content cannot be cancelled or refunded, except as set out in sections 3 and 4. If you tell us you want to cancel before supply begins, we cancel and refund you in full. If you did not give the request and acknowledgement, you keep your 14 day right to cancel the digital content, starting the day after your order.
3. Faulty digital content
Your legal rights continue after supply begins. Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. If it is not (for example a corrupted file, a broken link or the wrong file), email us with your order number and we will repair or replace it. If we cannot do so within a reasonable time and without significant inconvenience to you, you can claim a price reduction, up to a full refund, which we pay within 14 days of agreeing that you are entitled to it.
4. Digital items that have not arrived
We email your digital items straight after payment to the address you gave at checkout. If they have not arrived, check your spam, junk and promotions folders, then email support@vintedresells.com with your order number. You can also use Find my order to have your links sent again straight away. We resend them within 24 hours of your email. If we cannot get them to you, we refund you in full.
5. Buying the same digital product twice by mistake
If you buy the same digital product twice by mistake and email us within 48 hours of the second order, we will refund the duplicate in full, as long as you have not downloaded or used the second copy. If we charged you twice for one order, we refund the extra payment in full.
6. Lifetime Support Access
Lifetime Support Access is a paid support service, and it lasts for as long as we offer paid support. You can cancel it within 14 days, starting the day after your order, and we refund you in full, even if you have already asked for support. Support must be given with reasonable care and skill, and if it is not, we will put it right or reduce the price.
7. The Reseller Toolkit and Private FastTrack Formula Access
The Reseller Toolkit gives you one month of access to our AI tools, starting when we send your login. Private FastTrack Formula Access gives you access to our private community from when we send your invitation. Each is a service. You can cancel within 14 days, starting the day after your order. If you have not used your access, we refund you in full. If you asked us to start your access within those 14 days and you have used it, we refund the price less a fair amount for the time you had access.
8. Cancelling physical items
You can cancel physical items for any reason, from when you order until 14 days after the day you, or someone you name, receive them, or the last of them if they arrive on different days. To cancel, email us a clear statement that you are cancelling. It helps if you include your name, order number and the date you received the goods. You can also use the model cancellation form in section 15.
9. Returning physical items
When you cancel, we will email you the returns address, so please email us before you send anything back. Send the goods back without undue delay and within 14 days of telling us. We recommend a tracked service, and you should keep your proof of postage.
You pay the return postage when you cancel under your 14 day right. We pay if the goods are faulty, damaged in transit, wrong or not as described. Please return everything you received, including packaging, labels and tags. You may handle the goods as you would in a shop, but if you handle them more than that and they lose value, we may reduce your refund by that amount.
10. Your refund after cancelling physical items
We refund the price of the goods and the delivery charge you paid, but not any extra cost of choosing UK Express instead of UK Standard. We refund you within 14 days of receiving the goods back or, if earlier, your proof of postage. If you cancel before we dispatch, we refund you within 14 days of you telling us.
11. Kits with stock, digital items and a sourcing call
In the Full Starter Kit, the Expert Reselling Kit and the Designer Wallet and Bag Bundle, each part follows its own rules. We split each kit's price between its parts in line with their value, and we tell you the split whenever you ask. You can cancel the physical items under sections 8 to 10, and we refund their share of the price plus the delivery charge you paid, apart from any extra cost of UK Express. The supplier lists and other digital items cannot be cancelled once supply has begun with your request and acknowledgement, so their share is not refunded on cancellation. This does not affect your rights under sections 3 and 4. The sourcing call in the Expert Reselling Kit can be cancelled within the same 14 day period. If it has not taken place, we refund its share. If you asked for it to take place in that period and it has, we keep its share.
12. Faulty, damaged or wrong physical items
Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If a physical item is faulty, damaged in transit, wrong or not as described, you can reject it within 30 days of delivery for a full refund. After that, or if you prefer, you can ask for a repair or replacement, subject to stock, and if that does not put things right, a price reduction or refund. Email us with your order number and clear photos. We pay for the return and refund you within 14 days of agreeing that you are entitled to a refund.
13. Lost parcels
Parcels stay at our risk until they are delivered. If yours has not arrived once the delivery time in our Shipping policy has passed, email us. We will investigate with the carrier and, if it is lost, send a replacement or refund you in full, whichever you prefer.
14. The 90 day support promise is not a refund
The 90 day support promise covers single supplier lists and supplier bundles bought on their own. It does not cover kits, including the supplier lists in a kit, guides, the Reseller Toolkit, Private FastTrack Formula Access or Lifetime Support Access. It is a promise of support, not a refund, and not a promise that you will make sales.
If you have not made a sale yet, you can claim at any time within 90 days of purchase, once you meet the conditions. To be eligible, you must have completed the free beginner course, contacted at least one supplier from your list and listed at least 10 items on Vinted, Depop or eBay. To claim, email support@vintedresells.com within those 90 days with your order number, links to your listings or marketplace profile, and a short note of what you have done so far. Our team will then review your listings, tell you what to change and keep supporting you by email until you make your first sale. This support promise does not affect your legal rights.
15. Model cancellation form
Copy this form into an email to cancel physical items or a service.
(Complete and return this form only if you wish to withdraw from the contract.)
To: Vinted Resells Ltd, 66 Paul Street, London, EC2A 4NA, United Kingdom. Email: support@vintedresells.com
I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/for the supply of the following service [*],
Ordered on [*]/received on [*],
Name of consumer(s),
Address of consumer(s),
Signature of consumer(s) (only if this form is notified on paper),
Date
[*] Delete as appropriate.
16. How refunds are paid
We refund you using the payment method you used to pay, and we do not charge a fee for refunds. We send every refund without undue delay and within the time limits in this policy. Your bank or card provider may then take a few working days to show it. A payment taken by Whop is refunded in the currency it was charged in, and a payment taken by Commas in the US dollars it was charged in.
17. The name on your bank statement
Our payment providers take card payments for us, so your bank or card statement may show their name instead of Vinted Resells. When Whop takes your payment, your statement shows WHOP*VINTEDRESELLS. When Commas (formerly FanBasis) takes your payment, your statement shows COMMAS.COM. Commas charges in US dollars, so for an order in pounds or euros your statement shows the dollar amount or your bank's conversion of it. If you see a payment you do not recognise, email us with the date and amount before you contact your bank, and we will tell you what it was for.
18. Please contact us first
To start a cancellation, return or claim, or if something has gone wrong, email support@vintedresells.com with your order number, ideally before you open a dispute with your bank or card provider. We want to put things right quickly, and we aim to reply within 2 working days. This does not affect your right to contact your bank or card provider, or your legal rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
We keep a record of every order, including when we emailed your digital items, the address we sent them to and, where our delivery tools record it, when they were opened or downloaded. If you dispute a payment for an order we have supplied, we share these records with your bank or card provider so it can decide the dispute, and we may pause access to that order's digital items until the dispute is settled.