Terms of service

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Terms of service

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These terms of service apply when you use the Vinted Resells online store and to every order you place with us. Please read them, together with our Refund policy, Shipping policy and Privacy policy, before you buy. By placing an order, you agree to these terms. Nothing in them affects your legal rights as a consumer, and if anything here conflicts with the law, the law applies.

Last updated: 6 October 2026.

1. Who we are

Vinted Resells is run by Vinted Resells Ltd, a company registered in England and Wales with company number 16344052. Our registered office is 66 Paul Street, London, EC2A 4NA, United Kingdom, and our VAT number is GB516424310. You can contact us by email at support@vintedresells.com.

2. Definitions

In these terms:

we, us and our mean Vinted Resells Ltd;
you and your mean the person using our site or placing an order;
site means the Vinted Resells online store;
products means everything we sell, including digital content, physical items and services;
digital content means products we supply in digital form, such as supplier lists, guides and the digital items in our kits;
physical items means the Starter Stock Box and the physical stock in the Full Starter Kit and the Expert Reselling Kit;
services means paid support access and the sourcing call in the Expert Reselling Kit;
working day means Monday to Friday, excluding bank holidays in England and Wales.

We sell to consumers, and we treat everyone who buys from us as a consumer under UK law, even if you plan to use our products to start reselling. These terms, with our Refund policy and Shipping policy, make up the contract between you and us. Each product you buy is a separate contract, even if you buy several in one order. A kit is one product.

3. Who can buy and using the site

You must be 18 or over to place an order with us. You must give accurate and complete details when you order or create an account, and keep them up to date. Where our site offers customer accounts, each person may hold one account only, for their own use. Keep your login details secure and tell us straight away if you think someone else has used your account.

4. Our products

Our digital products are supplier lists (sold singly by brand or category and in bundles), the Full Reselling Guide and the Photo Guide. Paid support access is a service.

Our physical products are the Starter Stock Box, the Full Starter Kit and the Expert Reselling Kit. The Full Starter Kit combines physical stock with digital supplier lists. The Expert Reselling Kit combines physical stock with every supplier list on sale on the day you order, extra digital items and one 30 minute sourcing call.

We also offer a free community and a free beginner course, which you do not pay for. Each product page describes what you get. What we supply will match that description, and we provide our services with reasonable care and skill.

5. Supplier lists and the suppliers on them

A supplier list is an information product. It names third-party wholesale and vintage clothing suppliers and gives their contact and ordering details. It is not a promise that any supplier will sell to you, offer any price or have any stock.

The suppliers on our lists are independent businesses we have listed. We do not own, run or control them, we do not act for them, and being listed is not a recommendation or endorsement. Their stock, prices, minimum orders, availability and terms are their own and can change at any time. Any contract you make with a supplier is between you and that supplier, and you deal with them at your own risk. Please do your own checks before you pay anyone or place an order.

We compile and update each list from the information available to us at the time. Because supplier details can change at any time, a supplier who later changes, closes or stops replying does not by itself mean a list was not as described. If you think a detail was wrong when we supplied the list, tell us and we will look into it.

6. No promise of sales or results

We do not promise that you will make any sales or achieve any particular financial result. Reselling carries risk: you could sell nothing and lose what you spend on stock. Results vary and depend on you and on things we do not control, including your effort and skills, the items you choose, the prices you set, demand, competition, the suppliers you deal with and the rules of the platforms you use.

Any example we give is an illustration only and is not a forecast or promise of what you will achieve. This does not affect your legal right to receive products that match their description.

7. Orders and payment

When you place an order, you are offering to buy. We accept your order, and our contract begins, when we send you the email that delivers your digital content or gives you access to paid support, or when we email you to confirm that your physical items have been dispatched, whichever happens first.

We may decline an order, for example if an item is out of stock, if the price shown was an obvious mistake that you could reasonably have recognised, or if we reasonably suspect fraud or the unauthorised use of a payment method. If we do, we will tell you and refund anything you have paid. For an obvious pricing mistake, or if we reasonably suspect fraud, we may also cancel an order after accepting it. We will tell you by email and refund you in full. If we cancel an order for digital content for one of these reasons, you must delete any files we have sent you.

You pay at checkout using the payment methods shown. Payments are handled by our payment providers, and we do not see or store your full card details. You must be allowed to use the payment method you choose. Before you pay, we ask for your express consent to start supplying any digital content in your order before the 14 day cancellation period ends, as explained in our Refund policy.

To order, add products to your cart, tick the digital content box if it appears, then enter your details and pay at checkout. You can correct mistakes in your cart or your details before you pay. We keep a record of your order, and you can ask us for a copy. Our site and these terms are in English.

8. Prices and VAT

All prices are in pounds sterling (GBP) and include VAT where VAT applies. We show the total price, including any delivery charge, at checkout before you pay. We may change our prices, but a change never affects an order you have already placed. If you pay with a card or account in another currency, your bank or payment provider may convert the amount and charge a fee.

If physical items are delivered outside the UK, you may have to pay import duties, taxes or customs fees in your country. These are not included in our prices and are your responsibility.

9. Delivery

We deliver digital content by email to the address you give at checkout, as a download or access link, with no delivery charge. We send it without undue delay after payment. To use it you need an internet connection and a device with a web browser or software that can open the file we send. Physical items are delivered as set out in our Shipping policy, which covers delivery charges, our dispatch aim and delivery times. Please make sure the email address and delivery address you give us are correct. Physical items are our responsibility until they are delivered to you, and become your responsibility once they are.

10. Cancellation, returns and refunds

Our Refund policy forms part of these terms. It explains how to cancel, how to return items, how refunds are paid and your rights if a product is faulty or not as described. In summary:

you can cancel physical items within 14 days of receiving them, and you pay the return postage unless the items are faulty, damaged in transit, wrong or not as described;
you ask us to start supplying digital content before the 14 day cancellation period ends, and you lose your right to cancel it once supply begins;
you can cancel paid support within 14 days, starting the day after your order, and we refund you in full;
in the Full Starter Kit and the Expert Reselling Kit, each part follows its own rules, the sourcing call can be cancelled within 14 days, and the kit's page shows how its price is split between the parts; and
your legal rights for faulty or not as described products always apply.

11. The 90 day support promise

The 90 day support promise is a promise of support, not a refund, and it is not a promise that you will make sales. It covers single supplier lists and bundles of supplier lists bought on their own. It does not cover kits, including the supplier lists in a kit, guides or paid support access. If you have not made a sale yet and you meet the conditions, you can claim at any time within 90 days of purchase. We then review your listings, tell you what to change and keep supporting you by email until you make your first sale. Our Refund policy sets out the conditions and how to claim. The support promise does not affect your legal rights.

12. Your licence to use digital content

When you buy digital content, we give you a personal, non-exclusive, non-transferable licence to use it for your own purposes. You may use the information in our lists and guides to contact suppliers, buy stock and resell clothing. The content itself still belongs to us or our licensors.

You must not share, copy, forward, post, sell, resell, rent, publish or otherwise distribute any list, bundle, guide or other digital item, or any part of it, to anyone else, whether for free or for payment. This includes sharing it in groups, communities or marketplaces and sharing screenshots of it. You must not use automated tools to scrape or copy content from our site or products, or use our digital content to create a competing product or service.

If you seriously or repeatedly break this licence, we may end your access to that content and take legal action to protect our rights. We will tell you why by email. This does not affect your rights if the content was faulty or not as described. Please save a copy of your files when you receive them. If you lose access for any other reason, email us and we will resend them while we still hold your order record.

13. Paid support and updates

Paid support lasts for as long as we offer it. If we decide to stop, we will tell you by email and give you reasonable notice first. We may update, improve or replace a product from time to time. A change to digital content you have already bought will not make it fail to match its description or reduce its quality.

14. Platform and brand non-affiliation

Vinted Resells is an independent business. It is not affiliated with, endorsed by or sponsored by Vinted, Depop, eBay, Whatnot or any brand named on the site. Brand and platform names are used only to describe what a list or guide covers and belong to their owners. We are not responsible if a platform changes its rules or restricts or closes your account.

15. Intellectual property

The content of our site and products, including our lists, guides, text, images, page design and the way our lists are selected, compiled and arranged, is owned by us or licensed to us. It is protected by copyright, database right and other intellectual property laws. Apart from the licence in section 12, these terms do not give you any rights in it.

16. Your responsibilities and acceptable use

You are responsible for following the rules of any platform you sell on and the laws that apply to you, including consumer, tax, trading, intellectual property and reporting rules for sellers.

You must use our site lawfully. You must not try to gain unauthorised access to the site, its systems or other customers' data, introduce viruses or other harmful code, interfere with how the site works, place false or fraudulent orders, or use the site to harass or abuse anyone, including our team.

If you join our free community, please be respectful and follow its rules. We may remove community access for anyone who breaks those rules or these terms, and we may suspend or restrict access to the site if we reasonably believe you have broken this section. We try to keep the site available, but we cannot promise it will always be uninterrupted or free from errors. This does not affect your rights in products you have bought.

17. Third-party links and services

Our site, products and emails link to third-party websites and services, including suppliers, selling platforms and the platform that hosts our community. We do not control them and are not responsible for their content, products, availability or how they use your data. Their own terms and privacy policies apply when you use them.

18. Honest information

We do not write, buy or publish fake customer feedback, and we do not hide important information from you. We show the total price, including delivery charges, before you pay, and we describe our products as accurately as we can. If you see something on our site that you think is misleading, please email us.

19. Our liability to you

Nothing in these terms excludes or limits our liability for:

death or personal injury caused by our negligence;
fraud or fraudulent misrepresentation;
breach of your legal rights as a consumer, including your rights to goods and digital content that are of satisfactory quality, fit for purpose and as described, to services provided with reasonable care and skill, and to compensation if faulty digital content damages your device;
defective products under the Consumer Protection Act 1987; or
any other liability that cannot be excluded or limited by law.

If we break these terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result. Loss or damage is foreseeable if it was an obvious consequence or if, when you ordered, both you and we knew it might happen. We are not responsible for loss or damage that is not foreseeable.

If digital content we supply damages a device or other digital content that belongs to you because we did not use reasonable care and skill, we will either repair the damage or pay you compensation.

Our products help you make your own decisions about reselling. We are not responsible for the acts of independent third parties, such as the suppliers on our lists, selling platforms or your own bank or card provider, unless our breach of these terms or of your legal rights caused the loss.

20. Events outside our control

We are not responsible for delays caused by events outside our reasonable control, such as severe weather, industrial action or a widespread internet or payment system failure. This does not change our responsibility for parcels until they are delivered to you. If such an event affects your order, we will tell you as soon as we can and take reasonable steps to limit the effect. If there is a risk of substantial delay, you can contact us to cancel and we will refund you for any product you have paid for but not received. Your legal rights are not affected.

21. Privacy and cookies

Our Privacy policy explains how we collect and use your personal data, how we use cookies and the rights you have.

22. Changes to these terms

We may change these terms, for example when the law changes or when we change our products or services. The version that applies to your order is the one in force when you placed it, and changes apply to future orders only. We will post any new version on our site with a new last updated date.

23. Payment disputes

If you have a problem with an order, please contact us first so we can fix it quickly. This does not limit your right to contact your bank or card provider, or any other right you have. If a payment is disputed, we may share the relevant order and support records with the bank or payment provider so that they can decide the dispute.

24. Complaints

To make a complaint, email support@vintedresells.com with your order number and what went wrong. We aim to reply within 2 working days and will try to resolve it fairly and quickly. We may send notices to you at the email address you gave us when you ordered.

If we cannot settle your complaint, we will give you the name and website of an approved alternative dispute resolution (ADR) provider and tell you whether we agree to use it. You can also get free, independent advice from Citizens Advice at citizensadvice.org.uk, and you keep your right to go to court.

25. Governing law and courts

These terms, and any dispute connected with them or with your order, are governed by the law of England and Wales, and you can bring legal proceedings in the courts of England and Wales. If you live in Scotland, you can also bring proceedings in the Scottish courts, and if you live in Northern Ireland, in the Northern Irish courts. If you live outside the UK, this choice of law does not take away any protection you have under the mandatory consumer laws of the country where you live.

26. General

If a court decides that part of these terms cannot be enforced, the rest still applies. If we do not enforce a right straight away, we can still enforce it later. Nobody other than you and us has any right to enforce these terms. Your licence to use digital content is personal, so you may not transfer your rights under these terms to anyone else without our written agreement, except where the law gives you that right. We may transfer our rights and obligations to another organisation. If we do, we will tell you, and your rights will not be reduced.