Terms of service
Terms of Service
Supplier Plug UK
Last updated: 15 June 2026
1. Introduction and agreement to these terms
Welcome to Supplier Plug UK ("Supplier Plug UK", "we", "us" or "our"). These Terms of Service ("Terms") govern your access to and use of our website at [INSERT WEBSITE URL] (the "Site") and any products, supplier lists, digital content, downloads, memberships, tools or services we make available through it (together, the "Services").
These Terms are a legally binding agreement between you and us. By accessing the Site, creating an account, placing an order, or purchasing or using any of the Services, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy. If you do not agree to these Terms, you must not use the Site or purchase any of the Services.
Please read these Terms carefully and save or print a copy for your records.
2. About us and how to contact us
Supplier Plug UK is a trading name of Vinted Resells Ltd, a company registered in England and Wales under company number 16344052, whose registered office is at 66 Paul Street, London, EC2A 4NA.
You can contact us by email at supplierpluguk@gmail.com. If we need to contact you, we will do so using the email address or other contact details you provide when you place an order or create an account.
3. Definitions
In these Terms, the following words have the following meanings:
"Content" means all supplier lists, supplier contact details, links, guides, videos, text, templates, tools and other materials we make available through the Services.
"Digital Content" means any Content supplied to you in digital form, including supplier lists and supplier access details, that is not delivered on a physical medium.
"Order" means your request to purchase one or more Services through the Site.
"Supplier Information" means any supplier names, contact details, links, sourcing information or access credentials we provide as part of the Services.
"You" or "your" means the person accessing the Site or purchasing the Services.
4. Eligibility
To purchase the Services you must:
a. be at least 18 years old; and
b. have the legal capacity to enter into a binding contract.
By placing an Order you confirm that you meet these requirements. We reserve the right to refuse, suspend or cancel any Order or account where we reasonably believe these requirements are not met.
5. Accounts
You may need to create an account to access certain Services. You are responsible for keeping your account login details confidential and for all activity that takes place under your account. You must notify us promptly if you believe your account has been accessed without your permission.
You agree to provide accurate and complete information when registering and to keep that information up to date. We may suspend or close your account if we reasonably believe you have breached these Terms.
6. Our products and services
The Services are digital products aimed at people who buy and resell goods. They may include access to supplier lists, supplier contact details, sourcing information, guides, tools and related digital materials.
We try to describe our Services as accurately as possible. However, the availability, content and specific suppliers included may change over time, and we may add, remove, update or replace suppliers and materials at our discretion. Nothing on the Site is a guarantee that any particular supplier, product, price or availability will remain unchanged.
7. Orders and our acceptance
When you place an Order, you are making an offer to purchase the relevant Services. Your Order is accepted, and a contract is formed between you and us, when we send you an order confirmation or provide access to the Service, whichever happens first.
If we are unable to accept your Order, we will let you know and will not charge you. This might happen, for example, because of an error in the price or description, because the Service is no longer available, or because we are unable to authorise your payment.
8. Prices, payment and VAT
All prices are shown on the Site in pounds sterling (GBP) and, where applicable, include VAT at the prevailing rate. The price you pay is the price displayed at the time you place your Order, except where there is an obvious pricing error.
We use third party payment providers to process payments. By placing an Order you authorise us, or our payment provider on our behalf, to charge the relevant amount to your chosen payment method. You must be authorised to use the payment method you provide.
If we discover an error in the price of the Services you have ordered, we will contact you and give you the option of continuing at the correct price or cancelling the Order.
9. Digital content and delivery
Where the Services consist of Digital Content, we will make that Digital Content available to you electronically, usually immediately or shortly after your payment has been confirmed, by giving you access through your account, by email, or by another download or access method we make available.
Access to Digital Content is provided for your personal use in connection with your own resale activities. It does not transfer ownership of the underlying Content to you. See sections 12 and 13 for details of your licence and the restrictions that apply.
You are responsible for having the internet access, devices and software needed to access the Digital Content. The Digital Content may not be compatible with every device or system.
10. Your right to cancel and refunds
10.1 Your statutory right to cancel
Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you are a consumer you normally have the right to cancel a distance contract within 14 days without giving a reason (the "cooling-off period").
10.2 Digital content and loss of the right to cancel
Our Services consist mainly of Digital Content that is made available to you immediately. When you purchase Digital Content, you are asked to:
a. give your express consent to us starting to supply the Digital Content immediately, before the end of the 14 day cooling-off period; and
b. acknowledge that, once supply has begun, you will lose your right to cancel.
By placing an Order for Digital Content and accessing it, you give that consent and that acknowledgement. This means that once you have accessed or downloaded the Digital Content, your right to cancel and obtain a refund under the cooling-off period no longer applies. This is permitted by the 2013 Regulations and does not affect your other statutory rights.
10.3 If you have not yet accessed the digital content
If you have purchased Digital Content but have not yet accessed or downloaded it, and you are still within the 14 day cooling-off period, you may cancel by contacting us at supplierpluguk@gmail.com and we will refund you in full.
10.4 Faulty or misdescribed content
Nothing in this section removes your statutory rights under the Consumer Rights Act 2015. If Digital Content is faulty, not as described, or not of satisfactory quality, you may be entitled to a repair, replacement or refund. Please contact us and we will work with you to put things right.
10.5 How we refund
Where a refund is due, we will refund you using the same payment method you used to pay, within 14 days of agreeing that you are entitled to a refund.
11. Memberships and subscriptions
Some Services may be offered on a recurring subscription or membership basis. Where this applies:
a. you authorise us to charge the subscription fee at the intervals stated at the point of purchase (for example, monthly or annually);
b. your subscription will automatically renew at the end of each billing period at the then current price, unless you cancel before the renewal date;
c. you may cancel future renewals at any time by following the cancellation steps in your account or by contacting us, and your access will continue until the end of the period you have already paid for; and
d. unless we say otherwise, fees already paid for the current billing period are not refundable, except where required by law or where the Service is faulty or not as described.
We will give you reasonable notice of any change to subscription prices before the change takes effect.
12. Intellectual property and your licence
All Content and all intellectual property rights in the Site and the Services, including the supplier lists, Supplier Information, text, graphics, logos, tools and design, are owned by us or our licensors and are protected by law.
When you purchase the Services, we grant you a limited, personal, non-exclusive, non-transferable and revocable licence to access and use the Content for your own resale activities only. This licence does not give you any ownership of the Content.
You must not, without our prior written permission:
a. copy, reproduce, republish, distribute, sell, licence, rent, share or otherwise make available the Content or any Supplier Information to any other person;
b. use the Content to create a competing product or service;
c. remove or alter any copyright, trade mark or other proprietary notices; or
d. use any automated means to access, scrape or extract the Content.
13. Restrictions on use of supplier information
The Supplier Information is the core value of the Services and is confidential and proprietary to us. You agree that:
a. the Supplier Information is provided to you for your own use only;
b. you will not share, sell, publish, post or otherwise disclose the Supplier Information, or any part of it, to any third party;
c. you will not pass off any supplier relationship you build through the Supplier Information as your own source in a way that resells or redistributes our list; and
d. any breach of this section may cause us serious harm and may result in immediate suspension or termination of your access, without refund, in addition to any other rights or remedies we may have.
14. Acceptable use
You agree to use the Site and the Services lawfully and in line with these Terms. You must not:
a. use the Services for any unlawful, fraudulent or harmful purpose;
b. attempt to gain unauthorised access to any part of the Site, our systems or another user's account;
c. introduce any virus, malware or harmful code, or otherwise interfere with the operation of the Site; or
d. use the Services in any way that could damage, disable or impair the Site or interfere with any other person's use of it.
15. Third party suppliers and external links
The Services may include details of, or links to, third party suppliers, marketplaces, websites and services that we do not own or control.
We do not supply the goods offered by those third party suppliers, and we are not a party to any contract you enter into with them. Any purchase you make from a third party supplier is a separate transaction between you and that supplier, on their terms. We are not responsible for:
a. the quality, authenticity, legality, availability or pricing of any goods supplied by third party suppliers;
b. the conduct, performance or business practices of any third party supplier; or
c. the content of any third party website.
You are responsible for carrying out your own checks on any supplier or product before you purchase, and for making sure that anything you buy and resell complies with all applicable laws, including consumer protection, intellectual property and trading standards laws.
16. No guarantee of results or earnings
The Services give you access to information and tools. They do not guarantee any particular result.
We make no promise, representation or guarantee that you will earn any specific amount of money, make any profit, or achieve any particular outcome from using the Services. Reselling involves time, effort, skill and risk, and results depend on many factors that are outside our control, including your own actions, market conditions, the goods you choose to buy and the prices you pass on.
Any examples, figures, case studies or testimonials we may show are for illustration only. They are not typical, not promised and not a guarantee that you will achieve similar results. You are responsible for your own business decisions and for complying with all laws that apply to your reselling activity, including registering for and paying any tax that is due.
17. Disclaimers
The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we do not give any warranties about the Services beyond those that cannot be excluded under applicable law, including the rights you have as a consumer under the Consumer Rights Act 2015.
We do not warrant that the Site or the Services will be uninterrupted, error free, or free from viruses, or that any defects will be corrected. We may suspend, withdraw or restrict the availability of all or part of the Site for business or operational reasons.
18. Limitation of liability
Nothing in these Terms limits or excludes our liability where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded by law. It also does not affect your statutory rights as a consumer.
Subject to the paragraph above:
a. we are not liable for any loss of profit, loss of business, loss of anticipated savings, loss of opportunity, or any indirect or consequential loss, however it arises;
b. we are not liable for any loss caused by your use of, or reliance on, any Supplier Information or third party supplier; and
c. our total liability to you for all claims arising out of or in connection with these Terms or the Services, whether in contract, tort (including negligence) or otherwise, is limited to the total amount you paid to us for the Service that gave rise to the claim in the 12 months before the claim arose.
We are only responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence. We are not responsible for any loss or damage that is not foreseeable.
19. Indemnity
You agree to indemnify us and hold us harmless against any claims, losses, liabilities, costs and expenses (including reasonable legal fees) that we suffer arising out of your breach of these Terms, your misuse of the Services or the Supplier Information, or your breach of any law in connection with your use of the Services.
20. Suspension and termination
We may suspend or end your access to the Services, and close your account, with immediate effect if you breach these Terms, in particular sections 12, 13 or 14, or if we are required to do so by law.
If we end your access because of a serious breach by you, you will not be entitled to a refund. You may stop using the Services at any time.
21. Privacy and data protection
We handle your personal data in accordance with our Privacy Policy, which explains what information we collect, how we use it and the rights you have. By using the Services you acknowledge that you have read our Privacy Policy.
22. Changes to the services and to these terms
We may update or change the Services from time to time, for example to reflect changes in suppliers, the law or our business.
We may also amend these Terms from time to time. The version that applies to your purchase is the version in force at the date of your Order. If we make changes that materially affect your rights, we will take reasonable steps to bring those changes to your attention. Your continued use of the Services after changes take effect means you accept the updated Terms.
23. Events outside our control
We are not liable for any failure or delay in providing the Services that is caused by an event outside our reasonable control, including failures of third party suppliers, payment providers, hosting providers or internet services, or any act of God, government action, strike or similar event.
24. Complaints
If you have a complaint about the Services, please contact us at [INSERT CONTACT EMAIL] and we will do our best to resolve it. If you are a consumer in the UK, you may also have access to alternative dispute resolution or to your statutory rights, which are not affected by these Terms.
25. General
Entire agreement. These Terms, together with our Privacy Policy and any documents expressly referred to in them, make up the whole agreement between you and us in relation to the Services.
Severability. If any part of these Terms is found to be invalid or unenforceable, the rest of the Terms will continue to apply.
No waiver. If we do not insist that you perform any of your obligations, or if we delay in enforcing our rights against you, that does not mean we have waived those rights.
Assignment. You may not transfer your rights or obligations under these Terms to anyone else without our written consent. We may transfer our rights and obligations under these Terms to another organisation.
Third party rights. These Terms are between you and us. No other person has any rights to enforce them.
26. Governing law and jurisdiction
These Terms and any dispute or claim arising out of or in connection with them are governed by the law of England and Wales. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction, except that if you are a consumer living in Scotland or Northern Ireland you may also bring proceedings in your own jurisdiction.
27. Your statutory rights
As a consumer, you have legal rights in relation to Services that are not as described, not carried out with reasonable care and skill, or otherwise not in line with the Consumer Rights Act 2015 and other applicable laws. Nothing in these Terms affects those statutory rights. For more information about your rights, contact your local Citizens Advice or Trading Standards office.
These Terms of Service were last updated on 15 June 2026.